Term Of Use

Last updated: July 2026

These Terms of Use (“Terms”) govern your access to and use of citytech.co.ke, operated by Devopstech Software Limited trading as City Tech (“City Tech”, “we”, “us”, “our”). By browsing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our site.

By using this site, you confirm that:

• You are at least 18 years old, or are using the site under the supervision of a parent or guardian
• You will provide accurate and complete information when placing an order or creating an account
• You will use the site only for lawful purposes and in accordance with these Terms
• You will not attempt to interfere with the security or normal functioning of the site

Products, Pricing & Availability

We make every effort to display accurate product descriptions, images, and pricing. However, errors may occasionally occur – if we discover a pricing or listing error after you place an order, we will contact you before processing the order, and you will have the option to proceed at the corrected price or cancel with a full refund. Product availability is not guaranteed until your order is confirmed.

Orders & Payment

All orders are subject to acceptance and availability. We accept payment via M-Pesa, major debit and credit cards, and bank transfer. Placing an order constitutes an offer to purchase; a contract is formed once we confirm your order. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

Warranty & Product Authenticity

Products sold on City Tech are genuine and sourced through authorised channels, and are covered by the applicable manufacturer or dealer warranty. Warranty terms vary by product and brand – details are available on request or noted on individual product pages.

Shipping & Returns

Delivery timelines, shipping costs, and our returns and exchange policy are detailed on our Shipping and Returns page, which forms part of these Terms.

Intellectual Property

All content on this site – including text, graphics, logos, product images, and software – is the property of City Tech or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of this site without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, City Tech shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or products purchased through it, beyond the value of the relevant order. Nothing in these Terms limits any liability that cannot be limited under Kenyan law, including liability for death, personal injury, or fraud.

Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising from your use of this site or purchases made through it shall be subject to the exclusive jurisdiction of the courts of Kenya.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. Continued use of the site after changes are posted constitutes acceptance of the updated Terms. We recommend checking this page periodically.

Contact Us

If you have any questions about these Terms, please reach out via the contact details listed on our Contact Us page.