FAQs

Yes. Every product sold at City Tech is sourced through authorised distributors or official channels. Each item is backed by its manufacturer’s or dealer’s standard warranty, and we handle warranty claims locally so you don’t need to deal with the manufacturer directly.

Orders within Nairobi are typically delivered within 24 hours of confirmation. Deliveries to other towns and counties across Kenya usually take 1-3 business days depending on location. You’ll receive updates on your order status as it moves through processing and dispatch.

We accept M-Pesa, major debit and credit cards, and bank transfers. For select high-value purchases we also offer flexible payment plans – reach out to our team to check eligibility for your order.

Yes. If a product arrives faulty, damaged, or not as described, you can request a return or exchange within 7 days of delivery, provided the item is unused and in its original packaging. See our Shipping & Returns page for full details on how to start a return.

Yes, for select products such as Starlink kits, TVs, and networking equipment, our technicians provide professional mounting, installation, and setup so your equipment works correctly from day one. Ask our sales team about installation availability when you place your order.

You can reach our support team via phone, email, or WhatsApp listed on our Contact Us page, and we’ll help track your order or resolve any issue with your purchase as quickly as possible.