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At City Tech, we want your order to arrive quickly, safely, and exactly as expected. This page explains how delivery, shipping costs, and returns work when you shop with us.
Delivery Areas & Timelines
We deliver across Kenya, from Nairobi to major towns and rural areas nationwide.
- Nairobi and surrounding areas: Typically delivered within 24 hours of order confirmation.
- Other major towns (Mombasa, Kisumu, Nakuru, Eldoret, etc.): Usually 1-2 business days.
- Remote or rural areas: Typically 2-4 business days, depending on courier coverage in your area.
Delivery times may occasionally be affected by stock availability, courier delays, or public holidays. We will notify you if your order is expected to take longer than usual.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order. We frequently run free-delivery promotions on selected products and order values – any applicable discount will be reflected automatically at checkout.
Order Tracking
Once your order is dispatched, you will receive a confirmation with delivery details. If you would like an update at any point, our support team can look up your order status using your order number – reach out via the contact details on our Contact Us page.
Professional Installation
For products that require setup – including Starlink kits, televisions, and networking equipment – our technicians offer professional mounting and installation. Ask our sales team about installation availability and any associated fees when placing your order.
Returns & Exchanges
If something isn’t right with your order, we want to make it easy to fix. You may request a return or exchange within 7 days of delivery if:
- The product arrived damaged or faulty
- You received the wrong item
- The product is significantly different from what was described
To be eligible, items must be unused, in their original packaging, and include all accessories, manuals, and free items that came with the product. Certain items – such as opened consumables, custom or made-to-order products, and clearance/final-sale items – are not eligible for return unless faulty.
How to Start a Return
Contact our support team via phone, email, or WhatsApp (details on our Contact Us page) with your order number and a description or photo of the issue. Once approved, we will arrange collection or provide instructions for returning the item, and process your refund or exchange promptly after inspection.
Refunds
Approved refunds are processed back to your original payment method – M-Pesa, card, or bank transfer – typically within 5-7 business days after we receive and inspect the returned item. Exchanges for an alternative product are also available where preferred.
Warranty Claims
Products that develop a fault after the 7-day return window may still be covered under the manufacturer’s or dealer’s warranty. Contact us with your order details and a description of the issue, and we will guide you through the warranty claim process.