Privacy Policy

Last updated: July 2026

This Privacy Policy explains how City Tech (“we”, “us”, “our”), operated by Devopstech Software Limited, collects, uses, and protects your personal information when you visit citytech.co.ke or make a purchase with us.

Information We Collect

When you browse our site, create an account, or place an order, we may collect:

• Contact details: name, email address, phone number, and delivery address
• Order information: products purchased, order history, and payment status
• Payment information: processed securely through M-Pesa, card processors, or bank transfer partners – we do not store your full card or M-Pesa PIN details on our servers
• Account information: login credentials and saved preferences if you create an account
• Technical data: IP address, browser type, and browsing behaviour on our site, collected via cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order status, delivery, or support requests
• Improve our website, product range, and customer experience
• Send you promotional offers or updates, where you have opted in to receive them
• Detect and prevent fraud or misuse of our platform
• Comply with legal and regulatory obligations

Sharing Your Information

We do not sell your personal information. We may share necessary details with:

• Delivery and courier partners – to fulfil and deliver your order
• Payment processors – to securely process M-Pesa, card, or bank transactions
• Service providers – who help us operate our website, systems, and customer support
• Legal or regulatory authorities – where required by Kenyan law

Cookies

Our website uses cookies to remember your cart, preferences, and login session, and to help us understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own account credentials.

Your Rights

Under Kenya’s Data Protection Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or operational requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details on our Contact Us page.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order history for warranty and support purposes, and to comply with our legal and tax obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out via the contact details listed on our Contact Us page.